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ADEV VENTURES SDN. BHD. 201701033720 (1247891-W)
ADEV VENTURES SDN. BHD. 201701033720 (1247891-W)
Service Industry
Optimizing Service Excellence with Employee Reward and Recognition Systems for Performance Management
Optimizing Service Excellence with Employee Reward and Recognition Systems for Performance Management
Maintaining constant service quality while addressing issues with talent retention and the difficulties of duplicating extraordinary abilities is crucial in the dynamic service industry. Organisations need a well-organized employee reward and recognition system that aligns with their unique aims to address these difficulties effectively.
Organisations may define clear and detailed goals using VIMIGO for technical and non-technical work. This ensures that employees are aware of duties valued by the organisation, leading to a feeling of purpose and recognition. When employees realise their efforts are appreciated, it increases their happiness and loyalty, eventually lowering attrition and recruiting expenses through our service industry app in Malaysia.
In the service industry, keeping talented people is a constant issue. Individual or multi-level incentive systems, like vimiSales commissions, may be considered solid motivators. It includes both material rewards and performance management, like bonuses and incentives, as well as intangible acknowledgements like prizes. Recognising workers’ accomplishments may raise morale and increase job satisfaction, whether a simple “thank you” from a boss or a more formal recognition ceremony.
VIMIGO is also available for business in other industries, such as the retail industry, logistic industry, automotive industry and many more. Do check it out now!
Top 3 Challenges in Service Industry
Inconsistent Service Quality
- Difficulties in transferring service skills
- Low work efficiency
- Lack of systematic workflows
Talent Retention
- Employees start their own businesses once they acquire the necessary skills
- Employees believe that entrepreneurship offers higher earning potential
- Lack of a platform within the company
Difficulty in Replicating Talent
- Experienced employees are reluctant to mentor new recruits
- Lack of standardized procedures and knowledge transfer SOPs
- Employees prioritizing personal interests over team success
VISUALISING PERFORMANCE FOR OVER 1000+ COMPANIES
Before vs After
Before Implementing VIMIGO
The service industry may experience rapid growth, while the supply of human resources may struggle to keep up with demand. ob positions in this industry are often perceived as low-paying and lacking advancement opportunities, discouraging people from pursuing such careers.
After Implementing VIMIGO
To encourage employees to perform exceptionally well in their work, it is essential to establish quantifiable performance metrics and implement reward systems, such as bonuses, promotion opportunities, and salary increases.
Before Implementing VIMIGO
Employees often face direct feedback and evaluations from customers. However, an imperfect assessment system may result in unfair treatment and a loss of motivation.
After Implementing VIMIGO
Evaluation mechanisms should be fair, objective, and capable of reflecting employees' true performance. When establishing evaluation systems, it is crucial to consider employees' job responsibilities and position requirements, adopting comprehensive evaluation methods such as customer satisfaction surveys and 360-degree assessments.
Before Implementing VIMIGO
Insufficient team coordination can lead to unclear tasks and objectives, task duplication, and wasted time.
After Implementing VIMIGO
In addition to individual performance rewards, the service industry can also consider implementing team performance incentives to encourage cooperation and foster team spirit.
Before Implementing VIMIGO
Ensuring service quality often depends on various factors, including the personal qualities of service staff and the emotions of customers.
After Implementing VIMIGO
Establishing clear service standards is essential for maintaining service quality. These standards should be based on customer needs and expectations, as well as industry best practices and standards. Service standards should be quantifiable, measurable, and linked to employee performance evaluations and reward systems.
vimiGoal
Clear & Specific Goals
Goals in the service industry can be categorized as technical or non-technical. Management can use vimiGoal to set targets for technical tasks such as installations, repairs, design, and programming, as well as non-technical tasks such as service, operations, and administration, ensuring that employees understand which key tasks are valued by the company.
When employees understand that their contributions are measured and rewarded, they feel valued and recognized. This can improve employee satisfaction, loyalty, and reduce turnover and recruitment costs.
vimiSales
Personal or multi-level Reward system
Apart from sales and marketing positions, management can establish vimiSales individual commissions for technical personnel such as repair workers, designers, and developers, encouraging them to promote products or services and increase sales.
With the vimiKnowledge feature, we have successfully addressed the mentorship challenge. Our mentors can easily transfer their skills to apprentices.
TOP 100 Legends — Yiewin Kang, Founder
vimiCheck-In
Improve management efficiency & productivity
vimiCheck-in is an excellent tool, especially for business owners with multiple branches. It allows bosses and management to monitor employee attendance without the need for frequent on-site visits, reducing manual attendance tracking and human errors.
Improving the management efficiency of the service industry enables real-time awareness of employee work statuses and locations, facilitating better task allocation and resource scheduling.
vimiLeave
Human Resource Mobilization
Employees can apply for leave through vimiLeave and HR or upper management can identify which store requires additional manpower based on the vimiCheck-in report. This is particularly crucial during peak seasons to ensure smooth operations with our service industry app in Malaysia.
One of our branch locations, which typically had sales around RM30,000, experienced a significant surge in sales after implementing VIMIGO, reaching six-figure numbers.
Muci Hair Care — Nancy Mok, Management
Testimonials
Healthy Life Online:
"We don't had to remind them to complete task anymore. If employees fail to meet expectations, their performance is reflected in the points deduction system in VIMIGO."
Public Welder:
The boss's life has changed due to the notable increase in employee efficiency.
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